Be Scam Aware!

Consumers are encouraged to slow down and ensure you really know who they are communicating with, as scammers are getting better at impersonating businesses and organisations, robbing consumers of $92 million this year.

“Scammers are criminals, who use sophisticated tactics to convince their victims they are from their bank, a government agency or even a high-profile recruitment firm offering what may seem like an amazing job opportunity,” ACCC Deputy Chair Catriona Lowe said.

“That’s why we are urging consumers to take a minute and ask themselves if the person they are communicating with - whether it be online or by text, phone or email - is really who they say they are. Could it be a scammer?”

“Scammers deliberately put their victims under pressure and make them feel like they need to act quickly, such as making claims there has been suspicious activity on their bank account. Don’t rush to act. Take a moment to consider if it could be a scam,” Ms Lowe said.

The impersonation scams inflicting the most financial harm on Australians were imposter bond scams ($35 million lost), business email compromise scams ($14 million lost) and bank impersonation scams ($11 million lost).

The most reported impersonation scams were road toll scams (19,141 reports), Australian Government impersonation scams (17,770 reports) and “Hi Mum” family impersonation scams (9,307 reports).

Jobs and employment scams, where scammers impersonate recruitment agencies and high-profile employers, were the fastest growing scam type, with reported losses increasing by 435% to $22.7 million in the year to date.

Reports to Scamwatch showed scammers mostly contacted their victims via text message (49,572 reports), phone (10,565 reports) and online (2,904 reports).

“Don’t be afraid to hang up the phone - it’s never rude to protect yourself from scams. A person calling from a legitimate business or agency should understand if you prefer to call them back, using contact details you have sourced independently,” Ms Lowe said.

“Likewise, never click a link in a text message or open an attachment in an email if you were not expecting the text or email. We know these are tactics used by scammers to steal personal information. About 16% of all impersonation scams this year, involved a loss of personal information, which can ultimately lead to identity theft and financial losses.”

Further information and other key statistics on impersonation scams can be found on the Scams Awareness Week website here